LESCO Meter Reading and Billing

Monthly Meter Reading

Meter reading for all LESCO consumers is carried out on a routine basis each month to record energy consumption for the relevant billing cycle. Consumers in each subdivision are divided into batches, and meter readings are generally taken on the same dates each month.

Connections with load up to 20 kW are normally read by meter readers, while maximum demand indicators for higher-load connections are recorded by senior officers.

Meter readings are preferably taken in the presence of consumers or their authorized representatives. The date of reading, reading value, units consumed, initials, and remarks about any discrepancy are noted.

Meter readers are also expected to report irregularities in the metering system so that corrective action can be taken by supervisors.

Billing Guidance

LESCO may develop alternate reading programs where needed. In cases of accumulated readings, segregated bills may be prepared based on the number of months involved to provide relief to consumers.

Consumers should read the payment instructions printed on the back of the monthly bill. If a paper bill is not received on time, the monthly bill may also be downloaded online where available.

Time Period for Payment of Bills

The due date for payment of bills is generally within 15 days from the issue date. Consumers should, however, have a clear seven days from the actual date of delivery for payment purposes.

Common Billing Issues to Review

• Unexpected average or provisional billing after an unusual reading cycle.
• A due date that falls on a holiday or gives too little practical time after delivery.
• Meter readings that do not match the visible meter or printed snapshot.
• Incorrect tariff category, load, or connection details printed on the bill.

Procedure for Bill Distribution

• Batch-wise computerized bills for consumers up to 20 kW are received by local offices from revenue offices and then handed over to bill distributors the same day.
• Bill distributors are expected to deliver bills at consumer premises within a day of receiving them.
• Bills for industrial consumers and MDI connections above 20 kW are also distributed through bill distributors who obtain acknowledgements.

Collection and Payment of Electricity Bills

• Commercial bank branches and post offices in the relevant city or district may collect electricity bills.
• Online payment, credit card payment, and cheque-based payment at designated branches may also be available.
• NADRA kiosks may also be authorized to collect electricity bills.
• To avoid late payment surcharge, bills should be paid by due date using approved methods such as cash, pay order, bank draft, or crossed cheque.
• Banks and post offices stamp the bill and counterfoil as paid and return the acknowledged bill to the consumer.

LESCO may continue to expand options for receiving bills and making payments through the internet or other convenient channels.